Responsible gambling

Responsible Gaming: A Guide to Healthy Online Play

At Arome Casino, we understand the importance of maintaining a healthy gaming habit. We're committed to providing you with a safe and enjoyable online experience. If you or someone you know is struggling with problem gambling, please don't hesitate to reach out for help.

Self-Exclusion Program

If you feel that your gaming habits are becoming problematic, we offer an automatic self-exclusion program. You can exclude yourself from our platform for 24 hours, 7 days, 30 days, or 90 days by contacting our customer support team via live chat or email.

To initiate the self-exclusion process:

1. Contact our customer support via live chat or email
2. Choose the duration of your exclusion (24h, 7d, 30d, or 90d)
3. Confirm that you want to exclude yourself from our platform

During this time, you will not be able to access your account or participate in gaming activities.

Deposit Limits

To help manage your spending and prevent financial harm, we recommend setting deposit limits for your account:

1. Log in to your account
2. Go to the "Account" section
3. Click on "Deposit Limits"
4. Set a daily, weekly, monthly limit (customizable from CAD $20 to CAD $50,000)
5. Confirm that you want to set this limit

Changes to your deposit limits will take effect immediately.

Loss Limits

To help prevent financial harm and maintain a healthy gaming habit:

1. Log in to your account
2. Go to the "Account" section
3. Click on "Loss Limits"
4. Set a maximum loss per day, week, or month

Confirm that you want to set this limit.

Session Time Limits

To help you stay focused and avoid excessive gaming:

1. Log in to your account
2. Go to the "Account" section
3. Click on "Session Time Limits"
4. Set an auto-logout time (15 minutes to 6 hours)
5. Confirm that you want to set this limit

Reality Check

To help you monitor and manage your gaming habits:

1. Log in to your account
2. Go to the "Account" section
3. Click on "Reality Check"
4. Select a reminder interval (30 minutes, 60 minutes, or 120 minutes)

The reality check will pop up periodically during your gaming session.

Seeking Help

If you're struggling with problem gambling or simply want more information:

1. Gamblers Anonymous Canada: Visit their website for support
2. Canadian Centre on Substance Use and Addiction (CCSA): Reach out to them for resources
3. Responsible Gambling Council (RGC): Learn about responsible gaming practices

We prioritize player well-being above all else, so please don't hesitate to reach out if you need assistance.

Arome Casino's Commitment

At Arome Casino, we:

1. Prioritize a safe and enjoyable online experience
2. Provide access to resources for problem gambling support
3. Offer self-exclusion programs to help prevent financial harm
4. Encourage responsible gaming practices through education

Remember, a healthy balance is essential when enjoying our online games.